Terms and Conditions

1) Scope

1.1 These General Terms and Conditions (hereinafter referred to as "GTC") of the company ZeoBent Handels GmbH (hereinafter referred to as "Seller") shall apply to all contracts concluded between a consumer or a trader (hereinafter referred to as "Client") and the Seller relating to all goods and/or services presented in the Seller's online shop. The inclusion of the customer's own terms and conditions is hereby objected to, unless otherwise agreed.

1.2 A consumer within the meaning of these terms and conditions is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed.

1.3 An entrepreneur within the meaning of these terms and conditions is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.

1.4 Depending on the seller's product description, the subject matter of the contract may be both the purchase of goods by way of a one-time delivery and the purchase of goods by way of a permanent delivery (hereinafter referred to as "subscription contract"). In the case of a subscription contract, the seller undertakes to deliver the contractually owed goods to the customer for the duration of the agreed contract period at the contractually owed time intervals.

2) Conclusion of contract

2.1 The product descriptions contained in the seller's online shop do not constitute binding offers on the part of the seller, but serve to submit a binding offer by the customer.

2.2 The customer can submit the offer via the online order form integrated into the seller's online shop. After placing the selected goods in the virtual shopping cart and going through the electronic ordering process, the customer submits a legally binding contract offer with regard to the goods contained in the shopping cart by clicking the button that concludes the ordering process. Furthermore, the customer can also submit the offer to the seller by e-mail, via online contact form, by post or by telephone.

2.3 The Seller may accept the Customer's offer within five days,

by sending the customer a written order confirmation or an order confirmation in text form (fax or e-mail), whereby the receipt of the order confirmation by the customer is decisive, or
by delivering the ordered goods to the customer, in which case the receipt of the goods by the customer is decisive, or
by requesting payment from the customer after placing his order.
If there are several of the aforementioned alternatives, the contract is concluded at the point in time at which one of the aforementioned alternatives occurs first. The period for acceptance of the offer begins on the day after the customer sends the offer and ends at the end of the fifth day following the sending of the offer. If the seller does not accept the customer's offer within the aforementioned period, this shall be deemed to be a rejection of the offer with the consequence that the customer is no longer bound by his declaration of intent.

2.4 If a payment method offered by PayPal is selected, the payment will be processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the customer does not have a PayPal account - subject to the terms and conditions for payments without a PayPal account, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the customer pays by means of a payment method offered by PayPal that can be selected in the online ordering process, the seller already declares acceptance of the customer's offer at the time when the customer clicks on the button that completes the ordering process.

2.5 If the payment method "Amazon Payments" is selected, the payment will be processed by the payment service provider Amazon Payments Europe s.c.a., 38 avenue John F. Kennedy, L-1855 Luxembourg (hereinafter: "Amazon"), subject to the Amazon Payments Europe User Agreement, which can be viewed at https://payments.amazon.de/help/201751590. If the customer selects "Amazon Payments" as the payment method during the online ordering process, he also issues a payment order to Amazon by clicking the button that concludes the ordering process. In this case, the seller already declares acceptance of the customer's offer at the time when the customer triggers the payment process by clicking the button that concludes the ordering process.

2.6 When submitting an offer via the seller's online order form, the text of the contract will be stored by the seller after the conclusion of the contract and sent to the customer in text form (e.g. e-mail, fax or letter) after the customer has sent his order. The seller does not make the text of the contract accessible beyond this. If the customer has set up a user account in the seller's online shop before sending his order, the order data will be archived on the seller's website and can be accessed free of charge by the customer via his password-protected user account by entering the corresponding login data.

2.7 Prior to the binding submission of the order via the seller's online order form, the customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better detection of input errors can be the enlargement function of the browser, with the help of which the display on the screen is enlarged. As part of the electronic ordering process, the customer can correct his entries using the usual keyboard and mouse functions until he clicks on the button that completes the ordering process.

2.8 The German, Italian, Spanish and English languages are available for the conclusion of the contract.

2.9 Order processing and contact are usually carried out by e-mail and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is correct, so that the e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or third parties commissioned by the seller to process the order can be delivered.

3) Protection of intellectual property

The content of the documents provided by us, such as brochures, catalogues, samples, presentations, sketches, plans and the like, remains our intellectual property. Any use, in particular the disclosure, duplication, publication and provision, including copying, even in part, requires our express prior written consent. All of the above-mentioned documents can be reclaimed by us at any time and must in any case be returned to us immediately without being requested to do so if the contract is not concluded or is terminated. In addition, our customers undertake to maintain secrecy vis-à-vis third parties with regard to the knowledge they have received from the business relationship, unless it is information intended for publication. If documents or services are created and made available to us by our customer that enjoy legal protection, including copyright protection, the customer shall grant us an unrestricted but non-exclusive right of use to these works in the event of a contract being concluded in the absence of an express agreement to the contrary or such a right shall be deemed to have been agreed.

4) Right of revocation

4.1 Consumers are generally entitled to a right of withdrawal.

4.2 Further information on the right of revocation can be found in the seller's revocation instruction below.

4.3 The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time of conclusion of the contract and whose sole residence and delivery address are outside the European Union at the time of conclusion of the contract.

5) Prices and terms of payment

5.1 Unless otherwise stated in the seller's product description, the prices quoted are total prices that include the statutory value added tax. Any additional delivery and shipping costs will be stated separately in the respective product description.

5.2 In the case of deliveries to countries outside the European Union, additional costs may be incurred in individual cases for which the seller is not responsible and which are to be borne by the customer. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may also be incurred in relation to the transfer of funds if the delivery is not made to a country outside the European Union, but the customer makes the payment from a country outside the European Union.

5.3 The payment option(s) will be communicated to the customer in the seller's online shop.

5.4 If advance payment by bank transfer has been agreed, payment is due immediately after conclusion of the contract, unless the parties have agreed on a later due date.

5.5 If you select a payment method offered via the "PayPal" payment service, the payment will be processed via PayPal, whereby PayPal may also use the services of third-party payment service providers for this purpose. If the seller also offers payment methods via PayPal for which he makes advance payments to the customer (e.g. purchase on account or payment by instalments), he assigns his payment claim to PayPal or to the payment service provider commissioned by PayPal and specifically named to the customer. Before accepting the seller's declaration of assignment, PayPal or the payment service provider commissioned by PayPal will carry out a credit check using the customer data transmitted. The seller reserves the right to refuse the selected payment method to the customer in the event of a negative check result. If the selected payment method is approved, the customer must pay the invoice amount within the agreed payment period or at the agreed payment intervals. In this case, he can only make payments to PayPal or the payment service provider commissioned by PayPal with debt-discharging effect. However, even in the event of assignment of claims, the seller remains responsible for general customer enquiries, e.g. regarding the goods, delivery time, dispatch, returns, complaints, revocation declarations and deliveries or credit notes.

5.6 If the payment method "SOFORT" is selected, the payment will be processed by the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich (hereinafter "SOFORT"). In order to be able to pay the invoice amount via "SOFORT", the customer must have an online banking account that has been activated for participation in "SOFORT", identify himself accordingly during the payment process and confirm the payment order to "SOFORT". The payment transaction is carried out immediately afterwards by "SOFORT" and the customer's bank account is debited. The customer can find more detailed information on the "SOFORT" payment method on the Internet at https://www.klarna.com/sofort/.

5.7 If a payment method offered via the "Unzer" payment service is selected, the payment will be processed by the payment service provider Unzer GmbH, Vangerowstraße 18, 69115 Heidelberg, Germany (hereinafter: "Unzer"). The individual payment methods offered via Unzer are communicated to the customer in the seller's online shop. In order to process payments, Unzer may use the services of third-party payment service providers, for which special payment conditions may apply, to which the customer may be informed separately. Further information on "Unzer" is available on the Internet at https://www.unzer.com/de/zahlungsmethoden/.

5.8 If the payment method purchase on account via Unzer is selected, the purchase price is due after the goods have been delivered and invoiced. In this case, the purchase price must be paid within 14 (fourteen) days of receipt of the invoice without deduction to Unzer GmbH, Vangerowstr. 18, 69115 Heidelberg (hereinafter referred to as "Unzer"). The payment method purchase on account requires a successful credit check by Unzer. If, after checking the creditworthiness, the customer is permitted to use the payment method purchase on account, the payment will be processed in cooperation with Unzer, to whom the seller assigns his payment claim. In this case, the customer can only make payments to Unzer with debt-discharging effect. Even if the payment method purchase on account via Unzer is selected, the seller remains responsible for general customer enquiries, e.g. regarding the goods, delivery time, dispatch, returns, complaints, declarations of revocation and dispatches or credit notes. The payment method purchase on account via Unzer is excluded, - if the order value is less than the amount of 10.00 euros, - if the delivery address specified by the customer is not identical to the billing address, in particular if a packing station or a P.O. Box is specified as the delivery address, or - if the customer has not yet reached the age of 18. The seller also reserves the right to offer the payment method purchase on account via Unzer only up to a certain order volume and to reject this payment method if the specified order volume is exceeded. In this case, the seller will inform the customer of a corresponding payment restriction in his payment information in the online shop.

5.9 If the payment method direct debit via Unzer is selected, the payment will be processed by the payment service provider Unzer GmbH, Vangerowstr. 18, 69115 Heidelberg (hereinafter referred to as "Unzer"), to which the seller assigns his payment claim. Before accepting the seller's declaration of assignment, Unzer carries out a credit check using the transmitted customer data. The seller reserves the right to refuse the customer the payment method direct debit via Unzer in the event of a negative check result. If the payment method direct debit via Unzer is approved by Unzer, Unzer will collect the invoice amount from the customer's bank account after a SEPA direct debit mandate has been issued, but not before the expiry of the deadline for prior information. Pre-notification is any communication (e.g. invoice, policy, contract) to the customer announcing a debit by SEPA direct debit. If the direct debit is not honoured due to a lack of sufficient funds in the account or due to the provision of incorrect bank details, or if the customer objects to the debit although he is not entitled to do so, the customer shall bear the fees incurred by the respective credit institution as a result of the chargeback if he is responsible for this. The payment method direct debit via Unzer is excluded, - if the order value is less than the amount of 10.00 euros, - if the delivery address specified by the customer is not identical with the billing address, in particular if a packing station or a P.O. Box is specified as the delivery address, or - if the customer has not yet reached the age of 18. The seller also reserves the right to offer the payment method direct debit via Unzer only up to a certain order volume and to reject this payment method if the specified order volume is exceeded. In this case, the seller will inform the customer of a corresponding payment restriction in his payment information in the online shop.

5.10 Cash payment is possible when the goods are picked up in person from the factory. Unless expressly agreed otherwise, our payment period for payment on account is 14 days from receipt of the invoice. Any settlement shall be made in euros. The statutory (default) interest according to § 1333 para 1 ABGB is 4% per annum for non-merchants according to § 1000 para 1 ABGB. – According to § 1333 para 2 ABGB, the statutory default interest "between entrepreneurs from entrepreneurial transactions" (= bilateral commercial transactions) is 8% "above the base interest rate" (i.e. currently total: 10.2%). In the event of default in payment, the customer is obliged to reimburse ZeoBent Handels GmbH for all reminder and collection fees incurred by ZeoBent Handels GmbH as a result of this delay in payment for the appropriate prosecution. ZeoBent Handels GmbH reserves the right to assert a higher claim for damages caused by default. Response time to complaints: Inquiries will be answered within 7 working days.

6) Delivery and shipping conditions

6.1 If the seller offers to ship the goods, the delivery shall be made within the delivery area specified by the seller to the delivery address specified by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the seller's order processing is decisive.

6.2 If the delivery of the goods fails for reasons for which the customer is responsible, the customer shall bear the reasonable costs incurred by the seller as a result. This does not apply with regard to the costs for the return shipment if the customer effectively exercises his right of withdrawal. In the event of an effective exercise of the right of revocation by the customer, the provision made in the seller's revocation instruction shall apply to the return costs.

6.3 If the customer acts as an entrepreneur, the risk of accidental loss and accidental deterioration of the goods sold shall pass to the customer as soon as the seller has delivered the item to the forwarding agent, the carrier or any other person or institution designated to carry out the shipment. If the customer acts as a consumer, the risk of accidental loss and accidental deterioration of the goods sold is generally only transferred when the goods are handed over to the customer or a person authorized to receive them. Notwithstanding the foregoing, the risk of accidental loss and accidental deterioration of the goods sold shall pass to the customer, even in the case of consumers, as soon as the seller has delivered the item to the forwarding agent, the carrier or any other person or institution designated to carry out the shipment, if the customer commissions the forwarding agent, the carrier or the person or institution otherwise designated to carry out the shipment with the execution and the seller commissions the seller to carry out the shipment customers have not previously named this person or institution.

6.4 The seller reserves the right to withdraw from the contract in the event of incorrect or improper self-delivery. This only applies in the event that the seller is not responsible for the non-delivery and the seller has concluded a specific hedging transaction with the supplier with due care. The seller will make all reasonable efforts to procure the goods. In the event of non-availability or only partial availability of the goods, the customer will be informed immediately and the consideration will be reimbursed immediately.

6.5 If the Seller offers the goods for collection, the Customer may collect the ordered goods within the business hours specified by the Seller at the address specified by the Seller. In this case, no shipping costs will be charged.

6.6 For deliveries outside the European Union (EU), the customer bears the shipping costs as well as all applicable fees and charges. Should export or import duties become due in the course of shipping, these shall also be borne by the customer. The prices for the deliveries and services offered do not include the costs charged by third parties. Sales to customers outside the EU are not subject to VAT, but they must pay the respective national import duties. In the case of sales to entrepreneurs within the EU, no German VAT is payable with proof of the UID, they have to pay VAT in their home country.

7) Transport – Assumption of risk

When the goods are shipped, the risk of loss or damage to the goods is only transferred to the customer as soon as the goods are delivered to the customer or to a third party designated by the customer and various by the carrier. If, however, the customer has concluded the contract of carriage himself or herself without using a choice option proposed by us, the risk shall pass to the carrier as soon as the goods are handed over.

8) Delivery problems, reshipment and refund of the purchase amount

As a matter of principle, ZeoBent Handels GmbH guarantees a new shipment under the following further conditions only for traceably lost or returned deliveries that have been made free of charge with the full postage fee. Therefore, please never send goods back to us freight collect! If the goods to be delivered by us cannot be delivered to the delivery address specified by the recipient when ordering or are returned as a return, the following reshipment and refund options apply:

8.1. Undeliverability due to address errors, relocation, refusal of acceptance, etc. by the customer(s)
In the event of undeliverability due to address errors caused by the customer, non-attendance, relocation or similar, or in the event of refusal of acceptance without notice of revocation, ZeoBent Handels GmbH shall bear neither the costs for the return shipment nor for a desired new shipment. These costs will be communicated to the customers. If you agree to pay these costs, a new shipment will be made. If the customer wishes to withdraw from the purchase contract, the purchase amount minus the transport and expenses will be reimbursed to the original payment method or payment method specified by the customer.

8.2. Traceable delivery errors on the part of shipping service providers In the event of a 
delivery error on the part of our shipping service providers that can be traced through shipment tracking, ZeoBent Handels GmbH bears the costs for both the return shipment and for a desired new shipment. If the customer wishes to withdraw from the purchase contract as a result of an unreasonable delay in delivery, the full purchase amount including delivery charges will be refunded to the original payment method or payment method specified by the customer.

8.3. Delivery of externally damaged parcels (proof required) In the event of 
delivery of externally damaged parcels, the customer will be asked to send evidentiary photos or videos to the info@zeolith-bentonit-versand.de e-mail address and leave the parcel unopened. The return shipment must include the delivery packaging. This is easy to do by using a larger cardboard box as an outer box. ZeoBent Handels GmbH bears the costs for the return shipment (receipt required) as well as for the desired reshipment of the replacement delivery. If the customer wishes to withdraw from the purchase contract, the full purchase amount, including delivery charges, will be credited to the original payment method.

8.4. Change of delivery
 address after shipment has already taken place If the customer notifies ZeoBent Handels GmbH in writing of a change of delivery address after shipment has already taken place, no guarantee can be given for a change on our part. ZeoBent Handels GmbH will pass on any changes to the shipping service provider. The further procedure is not incumbent on the powers of ZeoBent Handels GmbH. If delivery to the changed delivery address cannot take place, ZeoBent Handels GmbH will not bear the costs for the return shipment or for a desired new shipment. These costs will be communicated to the customers. If you agree to pay these costs, a new shipment will be made. If the customer wishes to withdraw from the purchase contract, the purchase amount will be reimbursed minus the actual transport and expense expenses incurred to the original payment method or payment method specified by the customer.

8.5. Failure to deliver parcels officially delivered in the shipment tracking
In the event of a report of a missing delivery of parcels officially and traceably delivered in the shipment tracking, ZeoBent Handels GmbH will submit an investigation order to the responsible shipping service provider. The customer must fill out a recipient's declaration, which is sent by us by e-mail, and return it by e-mail info@zeolith-bentonit-versand.de or by post to the company address. An investigation can take up to six months. Only after completion of this investigation can an action be taken by ZeoBent Handels GmbH on the basis of the result. These results are staggered as follows:

8.5.1. Errors by dispatcher
In the event of an error by the shipping service provider ZeoBent Handels GmbH, the latter shall bear the costs for a desired new shipment. If the customer wishes to withdraw from the purchase contract, the full purchase amount, including delivery charges, will be refunded to the original payment method or payment method specified by the customer.

8.5.2. Errors by the customer
In the event of a demonstrable error by the customer, ZeoBent Handels GmbH shall not bear any costs for a desired new shipment. These costs will be communicated to the customers. If you agree to pay these costs, a new shipment will be made. If a withdrawal from the purchase contract is desired by the customer, all collected costs (purchase amount, transport and expense expenses, etc.) will be retained by ZeoBent Handels GmbH if no goods can be returned. If the goods are returned to ZeoBent Handels GmbH, the transport costs/return shipping costs will be deducted from the refund amount if a refund is requested by the customer.

8.5.3. Error by ZeoBent Handels GmbH
In the event of an error by ZeoBent Handels GmbH, ZeoBent Handels GmbH shall bear the costs for a desired new shipment. If the customer wishes to withdraw from the purchase contract, the full purchase amount including delivery charges will be refunded to the original payment method or payment method specified by the customer.

8.5.4. No result
If, despite the inquiry order, no delivery can be found and no fault can be assigned in any way, ZeoBent Handels GmbH shall bear the costs for a desired new shipment. If the customer wishes to withdraw from the purchase contract, the full purchase amount including delivery charges will be refunded to the original payment method or payment method specified by the customer.

9) Duration and termination of the contract for subscription contracts

9.1 Subscription contracts are concluded for an indefinite period and can be terminated by the customer at any time with a notice period of 14 days.

9.2 The right to extraordinary termination for good cause remains unaffected. Good cause shall be deemed to exist if, taking into account all circumstances of the individual case and weighing the interests of both parties, the terminating party cannot reasonably be expected to continue the contractual relationship until the agreed termination or until the expiry of a notice period.

9.3 Terminations can be made in writing, in text form (e.g. by e-mail) or in electronic form via the termination device (cancellation button) provided by the seller on its website.

10) Retention of title

The goods remain our property until they have been paid for in full. For entrepreneurs, the following also applies: We reserve title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; You assign all claims arising from this resale to us in advance - regardless of whether the reserved goods are combined or mixed with a new item - in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.

11) Notice of defects

The notice period for customers who are entrepreneurs is two weeks from delivery.

12) Liability for defects (warranty)

12.1 Unless otherwise stated in the following provisions, the provisions of the statutory liability for defects shall apply. Notwithstanding the foregoing, the following applies to contracts for the delivery of goods:

12.2 If the customer acts as an entrepreneur,

• the seller has the choice of the type of subsequent performance;
• in the case of new goods, the limitation period for defects is one year from delivery of the goods;
• in the case of used goods, rights and claims due to defects are excluded;
• the limitation period shall not commence again if a replacement delivery is made within the scope of liability for defects.

12.3 The limitations of liability and shortening of deadlines set out above shall not apply

• for claims for damages and reimbursement of expenses by the customer,
• in the event that the seller has fraudulently concealed the defect,

12.4 In addition, the statutory limitation periods for any existing statutory right of recourse shall remain unaffected for entrepreneurs.

12.5 If the customer acts as a merchant within the meaning of § 1 of the German Commercial Code (HGB), he shall be subject to the commercial obligation to inspect and give notice of defects in accordance with § 377 of the German Commercial Code (HGB). If the customer fails to comply with the notification obligations regulated therein, the goods shall be deemed to have been approved.

12.6 If the customer acts as a consumer, he is asked to complain to the deliverer about delivered goods with obvious transport damage and to inform the seller of this. If the customer does not comply with this, this has no effect on his legal or contractual claims for defects.

13) Redemption of promotional vouchers

13.1 Vouchers issued free of charge by the Seller as part of promotions with a certain period of validity and which cannot be purchased by the Customer (hereinafter referred to as "Promotional Vouchers") can only be redeemed in the Seller's online shop and only during the specified period.

13.2 Individual products may be excluded from the voucher campaign if a corresponding restriction results from the content of the campaign voucher.

13.3 Promotional vouchers can only be redeemed before the order process is completed. Subsequent offsetting is not possible.

13.4 Only one promotional voucher can be redeemed per order.

13.5 The value of the goods must be at least equal to the amount of the promotional voucher. Any remaining credit will not be reimbursed by the seller.

13.6 If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be chosen to settle the difference.

13.7 The credit balance of a promotional voucher is neither paid out in cash nor does it earn interest.

13.8 The promotional voucher will not be refunded if the customer returns the goods paid for in whole or in part with the promotional voucher within the scope of his statutory right of withdrawal.

13.9 The promotional voucher is transferable. The seller can make payment with discharging effect to the respective owner who redeems the promotional voucher in the seller's online shop. This does not apply if the seller has knowledge or grossly negligent ignorance of the non-authorization, legal incapacity or lack of power of representation of the respective owner.

14) Applicable law

14.1 All legal relationships between the parties shall be governed by the law of the Federal Republic of Germany to the exclusion of the laws on the international sale of movable goods. In the case of consumers, this choice of law shall only apply to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has his habitual residence.

14.2 Furthermore, this choice of law with regard to the statutory right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time of conclusion of the contract and whose sole residence and delivery address are outside the European Union at the time of conclusion of the contract.

15) Place of jurisdiction

If the customer acts as a merchant, a legal entity under public law or a special fund under public law with its registered office in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract shall be the seller's place of business. If the customer's registered office is outside the territory of the Federal Republic of Germany, the seller's place of business shall be the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the customer's professional or commercial activity. In the above cases, however, the seller is in any case entitled to appeal to the court at the customer's place of business.

16) Code of Conduct

The seller has submitted to the Trusted Shops quality criteria, which can be viewed on the Internet at http://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf.

17) Alternative Dispute Resolution

17.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr

This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.

17.2 The seller is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

18) Place

of performance The place of performance for our shipping service is the address of ZeoBent Handels GmbH, Weißen 2, 07407 Uhlstädt-Kirchhasel

19) CANCELLATION POLICY & REVOCATION FORM

A. Cancellation policy

Introduction

Consumers are entitled to a right of revocation in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed:

Withdrawal

You have the right to revoke this contract within 30 days without giving any reason.

The revocation period is 30 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

Notwithstanding this, the revocation period in the case of a contract for the regular delivery of goods over a fixed period of time is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the first goods.

In order to exercise your revocation right, you must inform us (ZeoBent Handels GmbH, Weißen 2, 07407 Uhlstädt-Kirchhasel, Deutschland, Tel.: +49 (0)36742 673937, E-Mail: info@zeolith-bentonit-versand.de) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). You can use the attached sample revocation form for this purpose, but this is not mandatory.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation

If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functioning of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of revocation expires prematurely in the case of contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

General Information

1. Please avoid damage and contamination of the goods. Please return the goods to us in their original packaging with all accessories and packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
2. Please do not send the goods back to us freight collect.
3. Please note that the aforementioned sections 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Revocation form

ZeoBent Handels GmbH
Managing Director with power of representation: Mario Markotic
Whites 2
07407 Uhlstädt-Kirchhasel

Germany

E-mail: info@zeolith-bentonit-versand.de

Return address:

ZeoBent Produktions GmbH
Eichendorffstraße 35
09131 Chemnitz

Germany

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / received on (*) ________

________________________________________________________

Name of the customer

________________________________________________________

Address of the customer

________________________________________________________

Signature of the customer (only in case of notification on paper)

_________________________

Date

(*) Delete as appropriate

Important!

Returns and refunds are only possible for original sealed products with undamaged hygiene seals and tamper-evident closures!

20) Formal requirements

All agreements, subsequent amendments, supplements, ancillary agreements, etc. must be made in writing (e-mail or post) in order to be valid. and require a signature or electronic signature to be legally valid. Communications via other electronic forms of communication (social media, etc.) do not meet the written form requirement.

21) Choice of law

German substantive law shall apply to this contract, the applicability of the UN Convention on Contracts for the International Sale of Goods is excluded.

As of 06/2023